FAQs

We are continually building the list of FAQs that we feel may help address questions you may have – 24 hours a day!   If you have specific questions, please email info@amane-heavenly-rain.com   Scroll below to see answers to commonly asked questions and videos of improvements made by switching to our Shower Heads.

Thank You!

Typical issues we hear about other showers is that they are either too weak or too strong and some rain showers create a harsh “pins-and-needle” like sensation on your skin.

This is usually because the shower has not enough spray jets (typically 50-260) and the spray holes are not fine enough (08mm-0.3mm).

amane Mist-Sensation Showers” use 615 much smaller 0.19mm “ultra-fine spray holes” that help increase the power of your shower… without hurting your skin!

As Goldilocks would say: “not too hard, not too soft… just right!”

FAQ 1: Is Amane suitable for my shower?

Amane are suitable for most standard, electric and power showers that use the standard 1/2 Inch hose.

Amane Showers work within a wide power range so from very weak water supplies to showers fitted with a pump.

Operating temperature: 1 to 60 °C
Operating water pressure: 0.05 to 0.4 Mpa

Amane Showers are set to a maximum of 35% water saving effect to avoid building up too much back pressure on your shower.  Typical showers with a 50% water saving effect could create too much pressure and damage your shower.  As a result Amane is designed for a maximum of 35% water saving.  Please contact a plumber if you are unsure what your system requirements are.

 

SPECIAL NOTE FOR ELECTRIC SHOWERS:

We recommend the standard Amane Range (Blue, White, Pink, Clear) or the O2-S Deluxe series for electric Showers.  In some circumstances we recommend using the eco-stop-lever without using the stop-lever function.  

Amane Showers are set to a maximum of 35% water saving effect to avoid building up too much back pressure on your shower. Typical showers with a 50% water saving effect sometimes create too much pressure and damage your shower. As a result Amane is designed for a maximum of 35% water saving. 

If you have an electric shower you can use the eco-stop-lever model however please be aware that the water temperature may vary when turning back on your shower.

Also if you hear any unusual noise when using the stop-lever we recommend using without the use of the stop-lever.  Please contact a plumber if you are unsure what your system requirements are.

Also Amane Shower Heads are not suitable for shower heads that are plumbed/fixed straight into the wall (i.e. no hose).

 

 

 

They are not suitable for shower heads that are plumbed/fixed straight into the wall (i.e. no hose).

 

FAQ 2: Are Amane Shower Heads easy to Install?
 

EASY INSTALL: Simply twist-off old & replace with new!

Simply twist-off old shower head, wipe hose threads with a damp cloth, twist on new head and you’re good to go!  Compatible with al Universal Standard G ½ inch hoses.

Suitable for most standard showers, electric showers and power showers.

Note: Before using warm water, make sure to check temperature by hand.

Amane Showers work within a wide power range so from very weak water supplies to showers fitted with a pump.

Operating temperature: 1 to 60 °C
Operating water pressure: 0.05 to 0.4 Mpa

FAQ 3: Are Amane Shower Heads easy to clean?

For best performance, from time to time you may need to clean the shower plate.

If you notice that the power is weaker or that the spray jets are at unusual angles, simply clean the plate using the 30 second procedure below.

Easy maintenance!

To enjoy the maximum spray effect we recommend cleaning regularly using the method above.

Our unique shower plate holes are 0.19 mm in diameter on the outside and 0.4 mm on the inside. This allows the water to unclogg any impurities (especially in hard water areas) and restore your spray!

If you live in a hard water area also clean the internal filter or replace with new as required.

 

FAQ 4: I live in a hard water area - can I use amane?

If you live in a hard water area please use the FREE filter included with your shower.  this will not effect the power of your shower but will help prevent excessing clogging.

Amane Showers are designed to be easily taken apart and cleaned.

If you live in a hard water area (limescale) make sure you clean regularly using the 30 second process below.

Easy maintenance!

To enjoy the maximum spray effect we recommend cleaning regularly using the method above.

Our unique shower plate holes are 0.19 mm in diameter on the outside and 0.4 mm on the inside. This allows the water to unclogg any impurities (especially in hard water areas) and restore your spray!

 

 

FAQ 5: Does Amane help save water?

Yes, 24%-35% Water-saving* and energy saving*, yet 2x spray power!

Unique shower head design combined with (0.19mm holes x 615) spray plate doubles the power of any shower yet saves water!

The clever shower head design adjusts the with of the water flow as the water passes through the handle of the shower and accelerate the speed of the flow within the dome of the shower head this helps reduce the water required bu up to 35%.yet boosts the speed of the water at the same time.

Amane Showers are set to a maximum of 35% water saving effect to avoid building up too much back pressure on your shower.  Typical showers with a 50% water saving effect could create too much pressure and damage your shower.  As a result Amane is designed for a maximum of 35% water saving.

Additionally the unique shower spray plate has 615 tiny holes that are 0.4mm diameter on the inside and 0.19mm on the outside. This improves the speed , saving effect and saturation levels further – helping you rinse hair and get soaking wet quicker.  This helps reduce the average shower time dramatically!  Thus saving water, energy and time!

 

eco Stop-Lever 20%-25% extra!

Save even more water with the unique “eco Stop-Lever”

If you are extra conscious about water saving or have a large family (and everyone wants a hot shower!!!)… simply flick off the water supply with the eco Stop-Lever while you shampoo your hair or soap your skin.

For every minute off, eco Stop-Lever saves you 20%-25% water and energy based on a 4-5minte shower time! amane Mist-Sensation Showers also help reduce shower times, partly because the mist-sensation spray gets you soaking wet quicker and rinses shampoo out quicker.

 

FAQ 6: What can I do if my Shower Head Leaks?

amane Showers are designed to be easily taken apart for easy cleaning.  If there is a leak first unscrew the part that is leaking and re-tighten.

Typical areas:

  1. Leak at side of shower head:  Unscrew shower plate head and re-tighten.  If the leaking still exist unscrew the shower plate and check the rubber seal around the plate is on properly. Again re-tighten shower head.  If this still continues it may be that some of the holes in the shower plate are clogged (creating too much pressure in the shower head).  If so clean the plate by using the following steps.

2. Leak between Hose and Shower Head: Unscrew the shower Head, check the threads on the shower head and the hose are clean and also the washer in the hose is string correctly.  Re-tighten shower head and check for leaks.  Please note that when attaching the shower head to the hose you need to keep the shower head and hose properly aligned to avoid damaging the threads on the shower head.

3. Leak in handle joint (02-S / Stop-Lever Models): Please contact us online-orders@amane-heavenly-rain.com

 

Please see further details below:

FAQ 7: The spray seems weaker... what should I do?
  1. Open the shower head and check the  insides are clean.  Depending on your water supply there may be build-up of limescale or other impurities.  If so please clean.

2. Check the “spray plate” by holding it up to a window.  Look closely at the 615 tiny holes to see if any are blocked.  If so please follow the cleaning instructions below.  If required replacement plate are available but usually a quick clean should be sufficient.

 

For best performance, from time to time you may need to clean the shower plate.

If you notice that the power is weaker or that the spray jets are at unusual angles, simply clean the plate using the 30 second procedure below.

Easy maintenance!

To enjoy the maximum spray effect we recommend cleaning regularly using the method above.

Our unique shower plate holes are 0.19 mm in diameter on the outside and 0.4 mm on the inside. This allows the water to unclogg any impurities (especially in hard water areas) and restore your spray!

If you live in a hard water area also clean the internal filter or replace with new as required.

 

FAQ 8: Stray spray or unusual spray pattern ... what should I do?

If you notice an unusual spray pattern or a jet of water spraying at an unusual angle e.g. 90 degree or spraying sideways, it is normally caused by a blocked or partially blocked spray hole.

Our unique shower plate holes are 0.19 mm in diameter on the outside and 0.4 mm on the inside. This allows the water to unclogg any impurities (especially in hard water areas) and restore your spray!

 

Solution: 

  1. Open the shower head.

2. Check the “spray plate” by holding it up to a window.  Look closely at the 615 tiny holes to see if any are blocked.  If so please follow the cleaning instructions below.  

3. Use the 30 second cleaning procedure below.

 

4. Repeat until all holes are unblocked.

5. You can also rub the surface of the plate with a damp cloth after the step above.

 

 If required replacement plate are available but usually a quick clean should be sufficient

  

 

 

FAQ 9: Side Leaks - How do I fit the Spray Plate “Rubber Seal” correctly?

“Stray sprays” from the side of the shower head can happen from time to time. This is usually caused by:

1. “Blocked wholes” in the shower plate;
2. “Black Rubber Seal Ring” not properly fitted to the “steel shower plate”;
3. “Chrome Shower plate cover” over tightened.

Summary Solution: Unscrew shower plate head and re-tighten. If the leaking still exist unscrew the shower plate and check the rubber seal around the plate is on properly. Again re-tighten shower head. If this still continues it may be that some of the holes in the shower plate are clogged (creating too much pressure in the shower head). If so clean the plate by using the steps detailed further below.

Detailed Solution:

1. Open the shower head and check the “ lack Rubber Seal Ring” is attached to the steel shower plate and fitted correctly.

When the BLACK RUBBER SEAL is on correctly you will notice that the “outside edge” (of the Rubber seal ring) is “rounder” and the “inside edge” is “deeper and flatter”. Please see images below. Also please ensure the seal is tight all around.

NB. Please be careful when handling the edges of the “Steel Shower Plate” to avoid injury.

 

 

 

2. Once the “Black Rubber Seal Ring” is correctly attached to the “Steel Shower Plate” place back into the Chrome Cover Ring as illustrated below.

NB. Please ensure the plate is placed with the correct side facing up. Please note you should see no writing on the inside and  the “AMANE” and “MADE IN JAPAN” words should be on the outside. Please see images below. When twisting the shower plate back on, do not “over tighten”.

 

3. SHOWER PLATE CLEANING

  1. Open the shower head.

2. Check the “spray plate” by holding it up to a window.  Look closely at the 615 tiny holes to see if any are blocked.  If so please follow the cleaning instructions below.

 

3. Use the 30 second cleaning procedure below.

 

4. Repeat until all holes are unblocked.

5. You can also rub the surface of the plate with a damp cloth after the step above.

 

If required replacement plate are available but usually a quick clean should be sufficient

 

 

 

FAQ 10: Where can I buy Amane Mist-Sensation Shower Heads?

AMANE SHOWERS can be bought in all major department stores through Japan or online via our official online shop www.amane-heavenly-rain.com

All AMANE HEAVENLY RAIN SHOWERS are made in Japan by our parent company OMCO HIGASHINIHON JAPAN which was founded in 1974.

If you live outside Japan AMANE HEAVENLY RAIN SHOWERS are available through our international Subsidary OMCO HIGASHINIHON INTERNATIONAL  T/A AMANE HEAVENLY RAIN.

Please visit www.amane-heavenly-rain.com or our official online shop https://amane-heavenly-rain.myshopify.com

We are currently in discussion with major department stores and retail stores outside Japan and will update shortly.

FAQ 11: How do see prices in my local Currency?

Once you visit our ONLINE SHOP, simply select the EUR sign in the top right hand corner and select the currency you desire.

FAQ 12: Can I pay in local currency?

Yes, you can pay in local currency.

Our prices start in EUROS however if you change to your local currency using the steps below our shop will automatically display prices in the currency you selected.

Sometimes shipping fees initially appears in EUROS however on the final checkout page –  before you complete your transaction / pay – the prices will be displayed in your local currency, again before you complete the transaction.

Once you visit our ONLINE SHOP, simply select the EUR sign in the top right hand corner and select the currency you desire.

FAQ 13: Security Buying Online - SSL & Secure payment gateways

 

For your peace of mind we use SHOPIFY, STRIPE and Paypal!

www.amane-heavenly-rain.com host our online shop on SHOPIFY, one of the leading online shopping platform and we use  SHOPIFY PAYMENTS which uses Safe & Secure SSL Encrypted transactions.

SHOPIFY Payments is powered by STRIPE. For your convenience we accept all major credit and debit cards, accelerated checkouts (Shopify Pay, Apple Pay, Google Pay) and PayPal Express Checkout Payments. STRIPE is the Global payment partner for Shopify – one of the top online shopping platforms.

Please visit www.amane-heavenly-rain.com or our official online shop https://amane-heavenly-rain.myshopify.com

 

Can’t find the answer you’re looking for?

If you can’t find the answer to your question here, please email info@amane-heavenly-rain.com and we will be glad to help.  

 

What type of shower do you have?  Could Amane help improve your shower? Scroll below to see videos of improvements made by switching to the Amane Shower Head.